Customer Service Officer & Valuer

Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer & Valuer Office Location: Position description: #Position description# Primary Responsibilities: #Primary Responsibilities# Additional Responsibilities: #Additional Responsibilities# Reporting Team Reporting Designation: #Reporting Designation# Reporting Department: #Reporting Department# Educational qualifications preferred #Education and Experience# Category: #Category# Field specialization: #Field specialization# Degree: #Degree# Academic score: #Academic score# Institution tier: #Institution tier# Required Certification/s: #Required Certification/s# Required Training/s: #Required Training/s# Required work experience Industry: #Industry# Role: #Role# Years of experience: #Years of experience# Job Brief: - AU Small Finance Bank Limited is seeking a dedicated and detail-oriented professional to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service while also conducting accurate and compliant property valuations to support our lending processes. The ideal candidate will possess strong analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with regulatory standards. This position plays a critical role in ensuring customer satisfaction and supporting the bank's risk management through precise valuation and service excellence. Responsibilities :- Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank's service standards. Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting. Collaborate with credit and risk teams to provide accurate valuation data that informs lending decisions and mitigates risk exposure. Maintain up-to-date knowledge of regulatory requirements and industry best practices related to property valuation and customer service within the financial services sector. Develop and maintain strong relationships with customers, real estate agents, and other stakeholders to facilitate smooth valuation and service processes. Ensure all customer service and valuation activities comply with internal policies, legal requirements, and ethical standards. Prepare and present valuation findings and customer service reports to senior management for review and decision-making. Continuously identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency and customer experience. Train and mentor junior team members on customer service protocols and valuation techniques to build team capability. Skill :- Property Valuation Techniques Customer Relationship Management Financial Risk Assessment Regulatory Compliance in Banking Report Writing and Documentation Market Trend Analysis Conflict Resolution Data Analysis and Interpretation Communication and Interpersonal Skills Time Management and Prioritization Preferred Qualifications :- Bachelor's degree in Finance, Real Estate, Business Administration, or a related field. Professional certification in property valuation or real estate appraisal (e.g., RICS certification) is highly desirable. Minimum of 3-5 years of experience in customer service and property valuation within the financial services or banking industry. Strong understanding of financial products, lending processes, and regulatory compliance related to property valuation. Proven ability to handle complex customer interactions and deliver solutions that align with organizational goals. Key Performance Indicators: #Key Performance Indicators# Required Competencies: #Required Competencies# Required Knowledge: #Required Knowledge# Required Skills: #Required Skills# Required abilities Physical: #Physical# Other: #Other# Work Environment Details: #Work Environment Details# Specific requirements Travel: #Travel# Vehicle: #Vehicle# Work Permit: #Work Permit# Other details Pay Rate: #Pay Rate# Contract Types: #Contract Types# Time Constraints: #Time Constraints# Compliance Related: #Compliance Related# Union Affiliation: #Union Affiliation#

• Experience: 3+ years
• Seniority: Mid Level
• Education: Bachelor's degree preferred
• Languages: English