Intern

Group Company: AU Small Finance Bank Limited Designation: Intern Office Location: Position description: #Position description# Primary Responsibilities: #Primary Responsibilities# Additional Responsibilities: #Additional Responsibilities# Reporting Team Reporting Designation: #Reporting Designation# Reporting Department: #Reporting Department# Educational qualifications preferred #Education and Experience# Category: #Category# Field specialization: #Field specialization# Degree: #Degree# Academic score: #Academic score# Institution tier: #Institution tier# Required Certification/s: #Required Certification/s# Required Training/s: #Required Training/s# Required work experience Industry: #Industry# Role: #Role# Years of experience: #Years of experience# Job Brief: - Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a rapidly growing small finance bank. You will assist in driving customer engagement, enhancing service delivery, and contributing to the achievement of business targets while developing your professional skills in a dynamic and inclusive environment. Responsibilities :- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities. Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience. Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials. Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools. Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality. Participate in training sessions to understand banking products, compliance requirements, and sales techniques. Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests. Contribute to the development and implementation of customer engagement initiatives to enhance retention and satisfaction. Assist in preparing reports on sales performance, customer service metrics, and operational challenges for management review. Skill :- Lead Generation Customer Relationship Management (CRM) Sales Support Market Research Communication Skills Data Entry and Record Keeping Customer Service Product Knowledge in Banking Problem-Solving Team Collaboration Preferred Qualifications :- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field. Basic understanding of financial products, banking operations, and customer service principles. Key Performance Indicators: #Key Performance Indicators# Required Competencies: #Required Competencies# Required Knowledge: #Required Knowledge# Required Skills: #Required Skills# Required abilities Physical: #Physical# Other: #Other# Work Environment Details: #Work Environment Details# Specific requirements Travel: #Travel# Vehicle: #Vehicle# Work Permit: #Work Permit# Other details Pay Rate: #Pay Rate# Contract Types: #Contract Types# Time Constraints: #Time Constraints# Compliance Related: #Compliance Related# Union Affiliation: #Union Affiliation#

• Experience: 0+ years
• Seniority: Entry Level
• Education: Bachelor's degree preferred
• Languages: English