Customer Engagement Manager

Autonomize AI is revolutionizing healthcare by streamlining knowledge workflows with AI. We reduce administrative burdens and elevate outcomes, empowering professionals to focus on what truly matters — improving lives. We're growing fast and looking for bold, driven teammates to join us. The OpportunityWe're hiring a Customer Success & Engagement Manager who thrives at the intersection of customer value, workflow clarity, and internal coordination. This is a high-impact role managing the full customer journey post-sale—from handoff to implementation, go-live, and long-term delivery. You'll drive measurable ROI, build scalable playbooks, and act as both the voice of the customer internally and the voice of Autonomize externally. You'll work cross-functionally to ensure value delivery, growth, and alignment across every clinical, business, and technical stakeholder.Key ResponsibilitiesCustomer Onboarding & RolloutManage the post-sale customer experience from sales handoff through implementation, go-live, and deliveryCoordinate internal and external stakeholders to align on goals, timelines, and executionContribute to scalable customer success playbooks, including proactive customer health tracking and churn mitigationRelationship Management & Customer AdvocacyBuild trusted relationships across clinical, operational, and executive stakeholdersDeliver executive-level QBRs, insights, and recommendations to drive retention and adoption that are tied to customer goals and success metricsBe the voice of Autonomize to the customer—ensuring momentum, clarity, and confidence throughout the journeyRepresent customer goals, risks, and outcomes internally with precision and urgencyCross-functional CollaborationCoordinate across Product, Sales, Delivery, and Engineering to ensure delivery milestones and value realization are met. Capture and communicate the voice of the customer internally to inform product and process improvementsExpansion & Business Case DevelopmentPartner with Sales to identify upsell and expansion opportunities tied to value delivered and customer pain pointsTranslate business objectives into actionable workflow design and value delivery plansBuild compelling ROI narratives, business cases, and outcome-driven reportingMust have Qualifications3–5+ years in Customer Success, Healthcare Consulting, or Engagement Management

Bachelors degree required and MBA, MHA, and MPH preferred. Proven ability to own customer relationships and deliver high-stakes outcomes across complex organizations. Understanding of payer, provider, or pharma workflows and change management dynamics. Skilled in building business cases, defining ROI metrics, and communicating value to executive stakeholders. Strong collaborator who aligns cross-functional teams—from frontline clinicians to IT to product leaders. Adept at capturing and translating product feedback and workflow nuances. Track record of identifying expansion opportunities and contributing to account growth. Proficient in project planning, milestone tracking, and structured execution. Excellent communicator across technical and non-technical audiences.