Senior Associate, Chief Accounting & Capital Office

Senior Finance Associate,Chief Accounting & Capital Office Gurgaon, Haryana, India Serves as the primary resource for daily BAU user support and production maintenance (including security access), drives issue tracking and UAT coordination, provides weekly stakeholder updates, maintains interfaces, error reports, and extension tables, and reviews others' work while maintaining audit documentation to ensure quality and compliance. What you'll be DOING What will your essential responsibilities include? Operational Support & Issue Resolution: Serve as the primary point of contact for business users, providing daily Business-as-Usual (BAU) support and ensuring the timely resolution of inquiries and operational issues related to Oracle applications. Production System Management: Manage production support activities, including system maintenance, security access administration, and ensuring overall operational stability. Incident & Problem Management: Facilitate end-to-end incident management, tracking issues, coordinating with cross-functional teams, and driving timely resolution of critical system problems. Stakeholder Communication: Provide regular, concise status updates to stakeholders on project progress, operational activities, and planned initiatives. Business Analysis & Requirements: Lead requirements gathering and provide comprehensive business analysis support throughout the entire development lifecycle. User Acceptance Testing (UAT) & Gap Analysis: Coordinate and lead User Acceptance Testing (UAT) with business users, identifying and resolving functional discrepancies between business requirements and Oracle application capabilities. System Integrity & Monitoring: Maintain and monitor system interfaces, error reports, and extension tables to uphold data integrity and ensure continuous, smooth operations. Quality Assurance & Compliance: Contribute to quality assurance efforts by reviewing system deliverables and maintaining comprehensive audit documentation to ensure compliance and traceability. You will report to Delivery Lead, Chief Accounting and Capital Office. What you will BRING We're looking for someone who has these abilities and skills: Required Skills and Abilities: Industry & ERP Experience: Relevant experience in Commercial Insurance, Banking, or Finance, combined with hands-on exposure to major ERP systems (e.g., Oracle Financials, PeopleSoft, SAP). Oracle E-Business Suite (EBS) Functional Expertise: Deep functional knowledge of Oracle EBS, capable of mapping business needs to system functionalities. Stakeholder Communication & Requirements Elicitation: Excellent communication skills for gathering and documenting precise business requirements from diverse stakeholders. Technical Proficiency: Proficient in SQL/PLSQL for data analysis and debugging, alongside effective analytical problem-solving abilities. Process Acumen: Solid understanding of SDLC and ITSM processes (Change, Release, Incident, Problem Management), including UAT planning, defect tracking, and traceability. Operational Effectiveness: Ability to assess business impact, prioritize issues, drive resolutions, and create comprehensive documentation (SOPs, audit trails). Tool Proficiency: Skilled with collaboration tools (ServiceNow, Jira, Confluence) and MS Office (Excel, PowerPoint). Desired Skills and Abilities: Certifications: ITIL Foundation, Oracle certifications, Oracle training, PMP/CBAP, or other process-improvement certifications. Advanced analytics and reporting: experience with data visualization or advanced analytics to support decision-making. Broader ERP/colleague exposure: experience across other ERP or enterprise systems to enhance cross-functional understanding. Additional tooling expertise: exposure to automation tooling, scripting enhancements, or alternative collaboration platforms. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability.