Customer Service Associate

Job Details

• Location: Ghansoli
• Experience: 0 - 5 Years
• Job Type: Work From Office
• Openings: 1

Role Description

• Resolve customer Queries, Requests & Complaints (QRC's) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc.
• Answer incoming customer & Branch calls, Emails & Chats.
• Check on the status of customer accounts and resolve maintenance related queries.
• Document knowledge as solution articles
• Review and explain account charges & trade settlement related QRC's.
• Defuse irate customers & Escalate unresolved issues to relevant internal teams
• Identify and assess customers' needs to strive for highest Customer Experience (CX)
• Ability to Multi-Task and work in a fast-paced, Contact Center environment
• Provide accurate, valid and complete information by using the right methods/tools.

Skills

<ul> <li><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; color: blue;">Bachelor's degree in finance, banking, economics or relevant subjects.</span></li> <li><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; mso-fareast-font-family: 'Times New Roman'; color: blue;">Fresher or </span><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; color: blue;">Relevant Customer Service experience with Stock broking, Banking or financial Intermediaries will be preferable.</span></li> <li><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; color: blue;">Basic knowledge of computers and stock broking systems.</span></li> <li><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; color: blue; mso-ansi-language: EN-US;">Fluency in writing in English and have the fluency in speaking English &Hindi, along with g</span><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; color: blue;">ood mathematical skill with keen attention to detail.</span></li> <li><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; color: blue;">Sound problem-solving skills to find the root cause of customer issues.</span></li> <li><span style="font-size: 8.0pt; line-height: 107%; font-family: 'Arial', 'sans-serif'; mso-fareast-font-family: Calibri; color: blue; mso-ansi-language: EN-IN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Good documentation skills. Proficiency in using Microsoft Excel and Word is an added advantage</span></li> </ul>