Brand Reputation Executive

We are seeking a passionate Brand Reputation Executive to elevate and protect the BabyOrgano brand image online and offline. You'll be the guardian of our brand voice — responding to customer feedback, managing reviews, tracking sentiment, and ensuring consistent positive engagement across all touchpoints. Key Responsibilities Brand Monitoring & Engagement Reputation Management Reporting & Insights Collaboration Track brand mentions on social media, marketplaces (Amazon, Flipkart, etc.), review websites, parenting forums, and search engines. • Respond to customer comments, reviews, and queries with empathy and professionalism. • Manage and escalate negative feedback appropriately to maintain brand trust. • Identify reputation risks and proactively recommend improvement actions. • Maintain and improve brand ratings on Google, social media, and e-commerce platforms. • Collaborate with customer support to resolve issues and follow up until closure. • Prepare weekly and monthly brand reputation performance reports. • Analyze sentiment trends and present actionable insights to the marketing team. • Suggest improvements to FAQs, policies, or scripts to reduce negative sentiment. • Work with Marketing, Product, and Customer Care teams to ensure consistent brand messaging. • Assist in creating response templates, brand communication guidelines, and ORM strategies.

Graduate/Postgraduate in Marketing, Communications, Media, or relevant field.