E-Commerce Operations Executive

JOB DESCRIPTION Department: E-Commerce Operations Experience: 3–5 Years Location: [Ahmedabad] Employment Type: Full-Time Reporting To: E-Commerce Operations Head

Role OverviewWe are looking for an E-Commerce Operations Executive / Assistant E-Commerce Operations Manager to manage the complete backend operations of our e-commerce and quick-commerce channels. The role will be responsible for marketplace operations, FBA fulfillment, inventory management, listing/catalog operations, stock availability, returns, shipments, PO processing, invoicing, appointment-based deliveries, and inventory planning/forecasting.This is a purely operations-focused role.

KEY RESPONSIBILITIES****1. Marketplace Operations

• • Manage day-to-day backend operations across Amazon, Flipkart, FirstCry, Meesho, Blinkit and other e-commerce/quick-commerce platforms.
    • Monitor marketplace dashboards for pending actions, errors, inactive SKUs and operational issues.
    • Coordinate with marketplace teams, warehouse teams, logistics partners and internal teams for smooth operations.
    • Ensure all operational activities are completed within defined timelines.
    • Identify operational gaps and proactively follow up for resolution.
    • Maintain daily operational trackers and MIS.

2. Amazon FBA & Fulfillment

• • Create and manage Amazon FBA shipment plans based on inventory requirements.
    • Prepare SKU-wise shipment quantities and coordinate with the warehouse for dispatch.
    • Generate shipment labels, box labels and required documentation.
    • Track FBA shipments from creation to delivery/check-in.
    • Monitor FBA inventory, stranded inventory and fulfillment issues.
    • Track shipment discrepancies, missing/damaged inventory and receiving issues.
    • Raise and follow up on Amazon cases for operational issues.
    • Ensure adequate inventory availability across fulfillment locations.

3. Inventory Management

• • Monitor SKU-wise inventory across marketplaces, warehouses and fulfillment centers.
    • Track daily stock levels, sales velocity and inventory cover.
    • Calculate and monitor Daily Run Rate (DRR).
    • Identify potential stock-out and overstock situations.
    • Prepare replenishment requirements based on:
      • Current inventory
      • DRR
      • Lead time
      • Open orders/POs
      • In-transit inventory
      • Warehouse stock
      • Marketplace stock
    • Coordinate with warehouse/supply-chain teams for timely replenishment.
    • Monitor inventory mismatches between physical and marketplace stock.

4. Inventory Planning & Forecasting

• • Support SKU-level demand planning and inventory forecasting.
    • Prepare 15/30/45/60-day inventory projections as required.
    • Forecast future inventory requirements based on historical sales and current run rate.
    • Identify upcoming stock-out risks and communicate them proactively.
    • Support event/season-based inventory planning.
    • Coordinate with procurement, warehouse and business teams to ensure inventory readiness.
    • Maintain inventory planning and replenishment trackers.

5. Listing & Catalog Management

• • Create and maintain product listings across marketplaces.
    • Manage product:
      • Titles
      • Bullet points
      • Descriptions
      • Images
      • Attributes
      • HSN/GST details
      • Dimensions & weight
      • Product specifications
      • Variants
      • Backend attributes
    • Identify and resolve suppressed, inactive or incorrect listings.
    • Coordinate with marketplace teams for catalog corrections and approvals.
    • Support new SKU/product launches from an operational and catalog perspective.
    • Ensure accurate and consistent product information across platforms.

6. Returns, RTO & Reconciliation

• • Monitor marketplace returns, cancellations and RTOs.
    • Track returns SKU-wise and channel-wise.
    • Coordinate with warehouse teams for return receipt and reconciliation.
    • Identify discrepancies between marketplace return reports and physical inventory.
    • Track damaged/unsellable returned inventory.
    • Maintain return and RTO trackers.
    • Escalate abnormal return or operational issues.

7. PO & Invoice Operations

• • Manage PO-based operations across relevant marketplaces and quick-commerce channels.
    • Receive and validate POs for SKU, quantity, price, tax and other details.
    • Coordinate inventory allocation against POs.
    • Create invoices against confirmed orders/POs.
    • Prepare dispatch and shipping documentation.
    • Coordinate with warehouse/logistics teams for PO fulfillment.
    • Track PO status from PO receipt → processing → appointment → dispatch → delivery.
    • Maintain pending PO and aging trackers.
    • Coordinate with finance/accounts for invoice-related discrepancies.

8. Appointment-Based Delivery

• • Manage appointment-based delivery processes for marketplaces, quick-commerce and other channels.
    • Create delivery appointments against POs.
    • Coordinate with respective warehouses/DCs.
    • Track appointment availability and delivery slots.
    • Coordinate with logistics partners for on-time delivery.
    • Manage appointment rescheduling and failed/missed appointments.
    • Resolve appointment-related operational issues.
    • Maintain appointment and delivery status trackers.

9. Blinkit & Quick-Commerce Operations

• • Manage backend operational activities for Blinkit and other quick-commerce platforms.
    • Monitor inventory availability and replenishment requirements.
    • Track SKU availability and stock-outs across locations wherever data is available.
    • Coordinate dispatches and replenishment with warehouse/logistics teams.
    • Manage PO-based operations and appointment scheduling.
    • Track pending POs, appointments, dispatches and deliveries.
    • Coordinate with quick-commerce platform teams for operational issues.
    • Ensure products remain operationally available across relevant locations.

10. Stock-Out Management

• • Monitor daily stock availability across all channels.
    • Prepare daily stock-out and low-stock reports.
    • Identify SKUs approaching critical inventory levels.
    • Highlight stock-out risks to the relevant teams.
    • Coordinate replenishment to prevent loss of availability.
    • Identify the reason for stock-outs, including:
      • Low physical inventory
      • Marketplace inventory mismatch
      • FBA/warehouse issues
      • In-transit delays
      • Listing/inventory sync issues
      • Fulfillment restrictions
    • Follow up until the issue is resolved.

11. Reporting & MISMaintain regular operational reports covering:- - Daily inventory

• DRR
• Stock cover
• Stock-out report
• FBA inventory
• FBA shipments
• In-transit inventory
• Returns/RTO
• PO status
• Appointment status
• Pending deliveries
• Marketplace availability
• Inventory forecast
• Replenishment requirements
• Operational issues/escalations

• 3–5 years of experience in E-commerce / Marketplace Operations
• Hands-on experience with Amazon Seller Central and FBA
• Strong understanding of marketplace backend operations
• Experience in inventory management and replenishment
• Experience in FBA shipment creation and fulfillment
• Experience in listing/catalog management
• Understanding of returns and RTO processes
• Experience with PO processing and invoice generation
• Understanding of appointment-based deliveries
• Strong coordination and follow-up skills
• Strong Excel/Google Sheets knowledge
• Ability to work with large SKU-level datasets