Post Sales Coordinator

Job Description

Order Management

• Create and manage Sales Orders (SO) in ERP.
• Verify customer Purchase Orders (POs) and commercial details.
• Ensure timely processing and execution of customer orders.
• Maintain order records and documentation.

Production Planning Coordination

• Coordinate with the production team for order planning and execution.
• Track production schedules against customer commitments.
• Follow up internally to ensure timely order readiness.

Dispatch Coordination

• Coordinate with dispatch and logistics teams for material movement.
• Track dispatch schedules and delivery status.
• Share dispatch updates with internal teams and customers as required.

Invoicing & Collections

• Coordinate with the finance team for invoice generation.
• Track invoice status and customer payments.
• Follow up on outstanding payments and collections.
• Maintain collection trackers and payment records.

Customer Onboarding & Documentation

• Create customer masters in ERP.
• Maintain customer records and documentation.
• Ensure all customer-related documents are updated and available.

RMA & Service Coordination

• Track RMA (Return Material Authorization) cases from initiation to closure.
• Coordinate with customers, service teams, and internal stakeholders regarding returned products.
• Follow up on repair, replacement, and warranty claims.
• Maintain RMA records, status updates, and closure reports.

Reporting & MIS

• Prepare daily, weekly, and monthly reports.
• Maintain order status, dispatch status, invoicing, collection, and RMA trackers.
• Support management with sales and operations MIS reports.

Internal Coordination

• Coordinate with Sales, Production, Dispatch, Service, and Finance teams.
• Ensure seamless execution of customer orders from order receipt to payment collection.
• Support process improvement and operational efficiency initiatives.

Desired Skills

• Good communication and coordination skills.
• Strong follow-up and stakeholder management abilities.
• Good knowledge of MS Excel.
• Basic ERP experience will be an added advantage.
• Strong attention to detail and process orientation.
• Ability to manage multiple activities simultaneously.

• Any Graduate (B.Com, BBA, BCA, B.Sc., BE/B.Tech, MBA, or equivalent).
• Freshers are welcome to apply.
• Candidates with 1–2 years of experience in Sales Coordination, Operations Coordination, Order Management, Back Office Operations, or Customer Support will be preferred.