B
L4 - Central Operations - MH - Akurdi - BACL
Bajaj Auto Credit
Pune, Pimpri
Full-Time
0-3 Years experience
Description
Job Description
L4 – Central Operations
| Designation | EXEC MGR |
| Department | Central Operations |
| Level | L4 |
| Employment Type | Full-time |
| Location | Pune |
| Reporting Manager Title | ASST MGR |
| Language | Marathi, Hindi and English |
| Travel | No |
| Academic Qualification | Any Graduate |
| Work Experience | Minimum 2 years of relevant experience |
| Domain Knowledge (Preferable) | NBFC, Banking and BFSI |
Key Responsibilities
- Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation
- Data Analysis & MIS Reporting
- Manage other NBFC operations & reconciliation activities
- Monitor service and process quality of front end & back-end operations
- Monitor and control the CRM out of TAT cases
- Manage process compliances through stringent control measures
- RCAs of the processes / Improvements thru RCAs
- SPOC for all customer Communications (Text/Voice) for all departments
- Co-ordination/Negotiations/Bill payments of vendors
Key Skills Required
Technical Skills:
- MS office/excel competent
- Ability to Manage Large Volumes of Data
- Quality oriented & certification in Advanced Excel / Power BI will be an advantage
- Excellent communication skills
- Team and coordination skills
Key Performance Indicators
- Resolution of all escalations & Complaints within TAT
- Quality monitoring of the processes and Improvements
- RCAs and Improvement in the processes to control escalations
- Customer Communication and commercials management
- Filed and HO team support
- Improvement in operations process & data analysis
Additional Role Details
| Work-Schedule | 5 Days/week |
| Hiring Local/Pan-India Candidates | (On company policy) |
| Additional Comment (if any) | - |
About Bajaj Auto Credit
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