Bajaj Auto

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| |  |  |  |  |  |  |  |  |  | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | |  | | --- | | * Level: L4 * Department: CV DMS * Designation: Officer * Responsible for: Allocation of portfolio to vendor * Location: City * Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC * Preferred Age: Maximum 30 years * Qualification: Any Graduate/ P.G/M.B.A. * Reporting to: Area Manager * Nature of Role: Individual Performer |  |  | | --- | | * Negotiation skills * Managing Teams * Relationship management * Result oriented * Multitasking |  |  | | --- | | * Achieving the bucket wise resolution as per the target * Reducing the flow rate to the next buckets * Managing the Agencies & monitoring their performance * Field visit on risk cases & escalation of issue cases after verification * Follow up of Process & Compliance |  |  | | --- | | KEY PERFORMANCE AREA |  |  | | --- | | SKILL SET REQUIRED |  |  | | --- | | DESCRIPTION | | |  | | --- | | * Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. * Review cases with FOS / TL and work assignment basis the disposition code. * Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. * Receipt book & Repo kits allocation and auditing periodically * Agency billing closure within 60 days of the work completed month. * Ensuring prior approvals in repo cases & helping the agency manage repo related issues. * Handling collection/repo related customer service issues/escalations. * Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. * BKT resolution with agency and FOs level need to be tracked & reviewed. * Flow rates to next BKT needs to be restricted on the location you are handling. * Remove the non-performing FOs and recruitment the fresh team and train as and when required. * CRM queries needs to be closed as per the TAT assigned. * RCU audit queries must be reverted before TAT and implementation of committed action at field level. * Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. * HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. * HHT not working need to be informed to IT team for need of support. | | |

L4-CV DMS-GJ-GANDHINAGAR-BACL

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