B
L4 - Operations - Customer Service - TS - Hyderabad - BACL
Bajaj Auto
Hyderābād
Full-Time
0-3 Years experience
Description
Job Description – HO Operations
L4
| Designation | EXEC MGR |
| Department | Operations - Customer Service |
| Level | L4 |
| Employment Type | Full-time |
| Location | Hyderabad |
| Reporting Manager Title | ASSISTANT MANAGER |
| Language | Marathi, Hindi & English |
| Travel | No |
| Academic Qualification | Any Graduate |
| Work Experience | 2 years of minimum experience |
| Domain Knowledge (Preferable) | NBFC, Banking, BFSI, Financial Services |
Key Responsibilities
- End to End closure of customer email/ Grievance
- Coordination with respective team for closure of the cases
- Coordination with departments and sharing of RCA
- Monthly presentation of MIS/PPT
- Preparation and Updation of SOP's
- Process improvement
- Handling cancellation process
Key Performance Indicators
Technical Skills:
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
- Cancellation of cases within TAT
Key Skill Required
- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills
Additional Role Details
| Work-Schedule | 5 Days/week |
| Hiring Local/Pan-India Candidates | Local Candidate |
| Additional Comment (if any) | - |
About Bajaj Auto
-