B
MGR (SERVICE - MC) - Aurangabad Hub
Bajaj Auto
Nagpur, Sambhaji Nagar
Full-Time
0-3 Years experience
Description
Job Description
| BU – MC Department ( Service – MC ) | EX - Service |
| Job Location | Regional Office | BU / Dept | MC BU | ||
| Level / Grade | EX | Job Role/ Function | Service | ||
| Designation | Area Service Manager | ||||
| 1 | Educational Qualification | Necessary: | B. E. | Premium college with a very good academic record | |
| Optional: | MBA | ||||
| 2 | Age | Minimum: | Maximum: | 33 YRS | |
| 3 | Experience | Minimum: | 3 | Maximum: | 8 |
| Industry Specifications: | OEM Automotive | ||||
| Preferred Exposure: | ASM - Service | ||||
| 4 | Reporting | Report to (Designation) | No. of Reportees | ||
| Direct Reporting | RM - Service | Individual Contributor | |||
| Indirect Reporting (if any) | NA | NA | |||
| 5 | Job Responsibilities | * Handling territory as ASM. * Step up the customer experience. * Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth * Product performance feedback and competition benchmarking. * TPM Implementation at Dealerships and drive the Service agenda * Tracking competitor activities and keeping abreast with the latest trends and requirements. * Readiness for new products. * Product failure report and analysis to HO team. * Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA * Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory. * Service network/ Capacity expansion as per DSS norms – Dealers & ASDs. * Control on Warranty Claims * Promoting Sales by providing service support. * Promoting Genuine Spares Sales. | |||
| 6 | Competency Requirements | Technical/ Functional: | |||
| Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance | |||||
| Behavioral: | |||||
| Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus | |||||
| 7 | Interface | Internal | External | ||
| Direct Interface | Sales, Marketing, Spares, Network | Dealers | |||
| Development, Central Quality Assurance | |||||
| Indirect Interface | -- | -- | |||
| 8 | Any other specific requirements |
Candidate should know local language spoken in the region
About Bajaj Auto
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