Sr Store System Support - .net. ios, SQL, GCP, Jira, Agile

​These associates will support associate facing store systems (non-POS) that include:

Time & Attendance

Workforce Management (Kronos)

Training / Videos

Discounts, Coupons

Inventory - Transfer & Receiving

The goal of these associates will be to allow developers and engineers to focus on new functionality and development, not store support tickets.  They will interface with Level 1 support and will have to analyze trends, update knowledge base documentation, assist in triage and root cause store issues, and escalate to Level 3 with the supporting information needed for the L3 person to resolve.

They will report to an AEO employee who has been with the company for over 10 years.

Work hours 8-5 EST, M-F

SKILLS:

iOS knowledge

SQL / Oracle

.Net, GCP Familiarity

Jira, agile processes

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