Branch Manager - secundrabd

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain. Key Responsibilities 1. Client Handling & ConsultationConduct professional consultations for clients on skin and hair-related concerns.Diagnose client needs and suggest appropriate treatments including:Hair Loss Control & Hair Growth TreatmentsLaser Hair Growth TherapyMesotherapy, Derma Roller, and PRP for HairChemical Peels, Pigmentation Treatments, PRP f or skinQ-Switched Laser Treatments, CIT ProceduresCounsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.Manage end-to-end consultation flow and ensure high conversion rates.Conduct follow-ups to track patient progress, satisfaction, and treatment results.Training will be provided for smooth onboarding and understanding of the processes. 2. Clinic Operations ManagementManage daily clinic operations to ensure smooth, efficient, and client-focused service.Monitor and ensure accurate appointment scheduling, billing, and service delivery.Ensure optimal utilization of manpower, equipment, and resources.Maintain hygiene, equipment functionality, and clinic ambiance.Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps). 3. Team Leadership & Performance ManagementConduct daily Morning Briefing Meetings as per company guidelines.Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors).Ensure attendance and participation in training programs.Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation.Enhance team motivation, professionalism, and productivity. 4. Sales, Revenue & Business DevelopmentDrive clinic revenue through effective consultations and service recommendations.Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.Ensure achievement of monthly revenue targets and overall clinic growth.Promote cross-sales, reactivation of dormant clients, and new client acquisitions.Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads. 5. Compliance & Policy AdherenceEnsure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.Maintain accurate stock levels and prevent stock-outs.

Good in English with strong communication skills. Background in Skin, Hair, Laser, or Aesthetic treatments is preferred. Experience in in-house sales, consultation, and business development is mandatory. Strong consultation skills across all aesthetic treatments.