Front Desk Executive - Gurgaon

We are looking for a smart, proactive, and customer-friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well-spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently. Key Responsibilities: Client Reception & SupportGreet and welcome clients professionally.Check appointments, retrieve records, and coordinate with doctors/technicians.Escort clients to consultation or treatment areas when required.Guide and assist clients throughout their clinic visit.Billing & PaymentsGenerate accurate bills for services and product sales.Handle payments (cash, card, digital modes) and maintain daily collections.Ensure all invoices are closed the same day after necessary approvals.Appointment Management & CommunicationHandle all incoming calls for booking, rescheduling, or cancellations.Check availability of doctors, technicians, rooms, and equipment before confirming appointments.Send WhatsApp/call reminders to clients for appointment confirmations.Facilitate video consultations when required.Follow-Up & Lead CallingReturn all missed calls promptly; maintain weekly missed call counts.Call regular clients who haven't visited in the past 3 months.Make follow-up and promotional calls as per scripts provided by Head Office. Training will be provided for smooth onboarding and understanding of the processes.

Female candidates only. Strong communication skills (English proficiency preferred). Good knowledge of MS Office and basic computer applications. Pleasant personality with excellent interpersonal skills.