Collection Executive

1. Issuing invoices to clients through various channels such as email, WhatsApp, courier, etc. 2. Ensuring timely and accurate generation of invoices as per billing cycle. 3. Maintaining records of all outstanding payments from clients. 4. Regular follow-up with clients for pending dues and payments. 5. Coordinating with clients to resolve billing-related queries or discrepancies. 6. Ensuring effective collection of maintenance charges within due timelines. 7. Monitoring overdue accounts and taking necessary actions for recovery. 8. Initiating service disconnection procedures for accounts with prolonged non-payment. 9. Recording all client interactions and follow-ups in ERP software. 10. Keeping ERP data updated with payment status and client communication. 11. Sending payment receipts to clients upon successful transactions. 12. Sharing timely reminders and notifications for upcoming or overdue payments. 13. Conducting site, unit, or client visits for collection when required. 14. Coordinating with internal teams for smooth collection processes. 15. Following up with facility management teams regarding client complaints or service issues. 16. Ensuring overall efficiency in billing, collection, and client relationship management processes.