FRONT OFFICE ASSOCIATES

1. Handling the Hotline Phone:

• Answer and manage calls from VIP guests, providing prompt and professional assistance.
• Address inquiries, resolve issues, and facilitate requests efficiently.
• Coordinate with various departments to ensure guest satisfaction and timely service.

2. Describing Different Bands for Entry:

• Clearly explain the benefits and criteria of different VIP membership bands to guests.
• Assist guests in understanding their privileges and access based on membership levels.
• Ensure that guests are informed about exclusive promotions and events available to their tier.

3. Knowledge of the Casino and a Virtual Tour:

• Acquire comprehensive knowledge of the casino's layout, amenities, and gaming options.
• Conduct virtual tours for VIP guests, highlighting key areas and services within the casino.
• Provide information about various games, entertainment, and dining options to enhance guest experience.

Requirements

12TH / DIPLOMA / Degree in Hospitality

1-2 years of experience in the relevant field

Freshers can apply