OTM Functional Specialist-Enterprise Apps (INDIA - BENGALURU - BIRLASOFT OFFICE, IN)

Area(s) of responsibility

Key Responsibilities

• Provide L2/L3 AMS support for Oracle OTM and GTM applications

• Analyze, troubleshoot, and resolve functional and technical production issues

• Perform OTM configurations, enhancements, and minor customizations

• Handle incidents, service requests, and change requests as per SLAs

• Conduct root cause analysis (RCA) and support preventive solutions

• Support global users and participate in shift‑based production support calls

OTM Functional & Module Expertise

Order Management: Order Base, Order Release, Shipment Planning and Execution
Planning & Optimization: Rate Management, Network Routing, Capacity & Constraints
Execution & Visibility: Tendering, Shipment Execution, Event Management, Tracking
Freight Settlement: Invoicing, Charge Management, Match & Approve
Configuration Management: Agents, Automation, Business Rules, Reference Data, Locations, Lanes

Technical & Integration Expertise

• Hands‑on experience with OTM extensibility: Agents, Agent Actions, Business Rules

• Security, Roles, Access Control Integration with Oracle, ERP Cloud, legacy/on-prem ERPs

• Ability to decode and troubleshoot integrations using SOA, Boomi, REST/SOAP APIs

• Experience with ERP integrations including JDE, Oracle EBS, and Oracle Cloud

• Strong understanding of XML payloads, integration logs, and interface error handling

• Middleware (OIC, SOA, OSB) Payload design, transformation, error handling, reconciliation

• Inbound/outbound OTM/GTM interfaces; Data migration

• SaaS migrations; Data validation, reconciliation, post-migration support; SQL skills

GTM Responsibilities

• Support Oracle GTM trade compliance and transportation execution processes
• Maintain GTM master data and support GTM‑OTM integrations
• Troubleshoot compliance and trade‑related transactional issues

Required Skills & Qualifications

• 3–10 years of experience in Oracle Transportation Management (OTM)

• Strong techno‑functional expertise and supply chain domain knowledge

• Prior experience in AMS / Production Support projects

• Handle communication with Oracle Support Team

• Strong problem‑solving, analytical, and communication skills

• Willingness to work in rotational and global support shifts