Junior Officer - Customer Service

As a Junior Officer - Customer Service, you will assist in implementing and monitoring customer service standards across BKJ Airport locations. This entry-level role focuses on supporting customer experience initiatives, gathering feedback, and ensuring adherence to hospitality protocols. Candidates with a background in hospitality or customer service are encouraged to apply.

Key Responsibilities

Customer Service Support:

• Assist in maintaining customer service standards across airport locations.

• Collaborate with teams to address customer concerns and enhance passenger satisfaction.

• Support the implementation of customer delight initiatives.

Feedback Collection and Analysis:

• Gather customer feedback during site visits and through regular reporting mechanisms.

• Assist in preparing reports on service quality and performance metrics for review.

Training Support:

• Support training sessions and workshops for on-ground staff to ensure consistent service delivery.

• Provide input on areas for improvement based on observations and feedback.

Audit and Compliance Assistance:

• Participate in customer service audits to ensure adherence to SOPs and hospitality standards.

• Document and share findings with the senior team for actionable improvements.

Administrative Tasks:

• Maintain records of customer feedback, training sessions, and service audits.

• Support the preparation of communication materials for customer service updates and initiatives.

Requirements

Requirements

Educational Qualifications:

• Bachelor's degree in Hospitality, Tourism, or Business Administration.

Experience:

• 0-2 years of experience in customer service or hospitality. Internships in similar fields are a plus.

Skills and Competencies:

• Strong communication and interpersonal skills.

• Customer-focused mindset with problem-solving abilities.

• Basic analytical skills to compile and interpret feedback and data.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Willingness to travel occasionally for audits and training support.

Benefits

Benefits

• Competitive Salary: Industry-standard compensation for entry-level roles.

• Professional Growth: Opportunities for learning, development, and career advancement.

• Dynamic Work Environment: Work with a collaborative team committed to service excellence.

• Comprehensive Benefits: Health insurance and wellness programs.

• Work-Life Balance: Supportive policies for personal and professional well-being.