Officer - Customer Service

Customer Service Support:

• Assist in maintaining and monitoring service quality standards across various airport locations. • Support the implementation of customer delight initiatives as guided by the senior team. • Collaborate with on-ground teams to resolve customer service challenges effectively.

Feedback and Analysis:

• Collect and analyze passenger feedback from operational locations to identify improvement areas. • Compile data and prepare reports on customer service metrics and performance trends. • Share insights with the senior team to support decision-making and planning.

Training and Development Support:

• Assist in coordinating training sessions and workshops for on-ground hospitality staff. • Provide input on training needs based on observations and feedback from audits. • Promote adherence to established customer service protocols and standards.

Audit and Compliance:

• Participate in periodic audits to ensure adherence to hospitality and customer service SOPs. • Document observations during site visits and share recommendations with the senior team.

Administrative Tasks:

• Maintain records of feedback, training sessions, and customer service metrics. • Support the preparation of communication materials for customer service updates and initiatives.

• Assist in maintaining and monitoring service quality standards across various airport locations. • Support the implementation of customer delight initiatives as guided by the senior team. • Collaborate with on-ground teams to resolve customer service challenges effectively. • Collect and analyze passenger feedback from operational locations to identify improvement areas. • Compile data and prepare reports on customer service metrics and performance trends. • Share insights with the senior team to support decision-making and planning. • Assist in coordinating training sessions and workshops for on-ground hospitality staff. • Provide input on training needs based on observations and feedback from audits. • Promote adherence to established customer service protocols and standards. • Participate in periodic audits to ensure adherence to hospitality and customer service SOPs. • Document observations during site visits and share recommendations with the senior team. • Maintain records of feedback, training sessions, and customer service metrics. • Support the preparation of communication materials for customer service updates and initiatives.