Officer - Customer Service

Customer Service Support:

• Assist in maintaining and monitoring service quality standards across various airport locations.

• Support the implementation of customer delight initiatives as guided by the senior team.

• Collaborate with on-ground teams to resolve customer service challenges effectively.

Feedback and Analysis:

• Collect and analyze passenger feedback from operational locations to identify improvement areas.

• Compile data and prepare reports on customer service metrics and performance trends.

• Share insights with the senior team to support decision-making and planning.

Training and Development Support:

• Assist in coordinating training sessions and workshops for on-ground hospitality staff.

• Provide input on training needs based on observations and feedback from audits.

• Promote adherence to established customer service protocols and standards.

Audit and Compliance:

• Participate in periodic audits to ensure adherence to hospitality and customer service SOPs.

• Document observations during site visits and share recommendations with the senior team.

Administrative Tasks:

• Maintain records of feedback, training sessions, and customer service metrics.

• Support the preparation of communication materials for customer service updates and initiatives.

Requirements

Educational Qualifications:

• Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.

Experience:

• 1-3 years of experience in customer service, preferably in the aviation, hospitality, or related industries.

• Freshers with internships in hospitality/customer service may also apply.

Skills and Competencies:

• Strong communication and interpersonal skills.

• Customer-centric mindset with a proactive problem-solving approach.

• Basic analytical skills to interpret feedback and prepare reports.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Willingness to travel occasionally to operational locations.

Benefits

Competitive Salary: Industry-aligned compensation based on experience and performance.

• Professional Growth: Opportunities for training and career advancement.

• Dynamic Work Environment: Be part of a collaborative team focused on delivering exceptional customer experiences.

• Comprehensive Benefits: Health insurance, wellness programs, and employee perks.

• Work-Life Balance: Supportive policies to maintain a healthy personal and professional balance.