B2B Account Manager (FMCG & Manufacturing)

Job title: Account Senior Officer Job ID: GDN.INS.D02.U04.S1001.S2001.S3001.P308.GDN-6 Job level: 6 Company: PT Global Digital Niaga Tbk Division: Institution Department: Institutions Unit: B2B Sub-unit 1: B2B Sub-unit 2: B2B Account Management Sub-unit 3: FMCG & Manufacture Job summary: As an Account Senior Officer, you will improve and analyze account operational processes by enhancing vendor registration workflows, PO flow performance, operational reporting quality, and SKU management to support SLA adherence and operational readiness. You will do this by providing technical guidance to junior officers, coordinating with Finance on invoice settlement issues, leading small process improvement initiatives for onboarding execution, and advising account teams based on operational signals. This role exists to strengthen process efficiency, data quality, and operational decision support while providing technical guidance within the account operations function. Responsibilities: Improve vendor registration workflows to enhance accuracy, compliance, and processing efficiency Analyze PO flow performance and provide technical guidance to junior officers to support SLA adherence Enhance operational reporting on RFQ, PO, and indent activities by improving data quality and analysis for operational decision support Coordinate with Finance to resolve invoice settlement issues and advise on process improvements to ensure timely completion Improve SKU creation and maintenance processes to support operational readiness and new product activation Provide technical guidance and mentoring to junior officers in handling pricing and stock-related operational inquiries Lead small process improvement initiatives to streamline onboarding execution and ensure smooth B2B customer activation Support account teams by analyzing operational signals and advising on actions to maintain account activity and consistency Education: Minimum bachelor's degree with minimum GPA of 3.00 out of 4.00 Years of experience: 3-4 Technical skill: ERP systems for vendor registration, PO flow analysis, SKU creation, and maintenance Operational reporting systems for RFQ, PO, and indent analysis Billing and invoicing systems for settlement issue analysis and resolution Microsoft Excel for operational data analysis and reporting enhancement B2B onboarding systems for process improvement and activation tracking Additional requirement: Analytical thinking to identify process gaps and improvement opportunities Ability to provide technical guidance and mentoring to junior officers Problem-solving capability for operational and settlement issues Structured communication in advising teams on operational actions Judgment in prioritizing process improvements and operational signals Managerial competency: Execution Judgment & Decision Making Coaching Delegation & Empowerment Profitability Focus Functional competency: Account Operations Process Improvement Operational Analysis and Advisory Technical Guidance and Knowledge Sharing Data Quality and Reporting Enhancement B2B Onboarding Process Optimization Core competency: Customer First Act Fast & Practical Be The Solution Continuous Improvement

• Experience: 0+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English