Travel Operations Executive

About Blindfold Trips

Blindfold Trips is India's first surprise travel experience platform, pioneering CeciTourism — emotion-led, mystery-based journeys where travelers discover their destination only at the final moment.

We design seamless, personalized travel experiences that blend psychology, trust, adventure, and premium hospitality.

At Blindfold Trips, travel isn't just about where you go. it's about how you feel when you return.

Role Overview

We are seeking a detail-oriented and highly dependable Travel Operations Executive to manage end-to-end trip execution across domestic and international journeys.

This is a high-ownership role at the core of our operations. You will coordinate global vendors and DMCs, manage logistics, handle GDS ticketing, and ensure flawless delivery — even when the destination itself remains a surprise.

Requirements

Key Responsibilities

End-to-End Travel Operations

• Plan and execute complete travel itineraries (flights, hotels, transfers, experiences, insurance)
• Deliver seamless surprise trips while maintaining strict destination confidentiality
• Align itineraries with customer preferences, budgets, and comfort levels

Vendor & DMC Coordination

• Liaise with airlines, hotels, transport providers, guides, and DMC partners
• Manage bookings, confirmations, amendments, and cancellations
• Ensure SLA adherence, service quality, and cost efficiency

GDS & Ticketing

• Handle bookings, reissues, cancellations, and schedule changes via Amadeus / Galileo
• Monitor fare rules, airline advisories, and baggage policies proactively

Operational Excellence

• Act as escalation point for delays, overbookings, or vendor disruptions
• Resolve real-time travel challenges with composure and precision
• Coordinate internally for last-minute changes or emergencies

Customer Experience

• Maintain professional communication pre-, during-, and post-trip
• Share travel documents and updates without revealing destination spoilers
• Gather feedback and support continuous operational improvement

Compliance & Reporting

• Ensure adherence to visa rules, safety protocols, and internal SOPs
• Maintain accurate booking records and operational documentation
• Support reporting on KPIs, costs, and service performance

Qualifications

Education:

Bachelor's / Master's in Travel & Tourism, Hospitality, Business, or related field

Experience:

2–5 years in travel operations, tour operations, or DMC coordination

Proven experience handling domestic & international bookings end-to-end

Technical Skills:

• Strong working knowledge of Amadeus and/or Galileo
• Experience in itinerary planning and vendor coordination
• Comfortable with CRM tools and spreadsheets

Core Competencies:

• Exceptional organization and multitasking ability
• Strong problem-solving mindset
• Clear written and verbal communication
• Ability to work independently in a remote setup

Benefits

Who Will Thrive Here

• Calm under pressure and confident with last-minute changes
• Detail-oriented and highly responsible
• Emotionally intelligent and customer-centric
• Comfortable with ambiguity and surprise-based travel models
• Passionate about travel and experience design

Why Join Blindfold Trips?

• Work at the intersection of travel, psychology, and experience design
• High ownership role with real impact
• Opportunity to grow with a globally expanding brand
• dynamic team culture