Operations Manager - Chennai

ABOUT COMPANY
Blitzenables Quick Commerec and Same–Day Delivery for eCommerce brands to provide the best on–time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new–age eCommerce brands by making Same–Day delivery more convenient, reliable & affordable. Same–Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% – 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES:

• Design & build a 60–120 minute delivery network in the region, including last–mile delivery stations, dark stores/micro–fulfillment centers, and delivery teams.
• Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On–Time Delivery as the north star metric.
• Use strong business judgment to communicate team goals, drive execution, and manage a fast–paced, high–volume quick commerce operation.
• Achieve operational excellence by setting up scalable processes and driving continuous improvements.
• Implement roster planning schedules & monitoring systems to ensure real–time fulfillment of customer orders within 60–120 mins.
• Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
• Understand & fulfill client requirements related to quick commerce logistics operations.
• Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments–related processes.
• Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
• Actively drive adoption of best practices across all operational functions.

• Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2–4 years of relevant experience in operations/logistics.
• Excellent written and verbal communication skills (remote & face-to-face).
• Strong metric-driven mindset with ability to dive deep into data.
• Knowledge of HR policies, employment law, and handling people processes.
• Proven coaching and leadership skills with experience in building & mentoring high-performance teams.