RTO Manager

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behavior trends in the eCommerce industry by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions & increasing retention by 2x by providing best in class experience. Manage RTO Freeze shipments and ensure proper validation. Oversee Reverse Logistics operations and shipment flow. Clear daily RTO/Reverse aging and maintain zero backlog. Plan rosters for RTO and Reverse teams. Monitor team performance and implement PIP when required. Ensure timely dispatch of RTO and Reverse shipments. Coordinate with delivery teams to resolve return-related issues. Handle real-time escalations and maintain operational service levels. Conduct onboarding and training for new team members. Maintain accurate scanning, documentation, and SOP adherence.

Minimum 3 years of experience in the logistics industry. Strong management skills & Local geography knowledge. Strong knowledge of Reverse Logistics operations, including delivery executive and driver roles. Excellent communication and interpersonal skills.