Head of Operations

ABOUT US

Blitz enables brands with Qcommerce capabilities to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability unlock the growth with the latest consumer behavior trends in the Qcommerce industry by making 60-min delivery more convenient, reliable affordable. 60-min delivery helps brands with converting their browsers into buyers and build an exceptional brand experience with buyers. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions increasing retention by 3x by providing best in class experience.

ROLE DESCRIPTION We are seeking a highly energetic, skilled experienced professional to join us as the Head of Operations. The Head of Operations will be the owner of the entire Operations department, with end-to-end responsibility for last mile operations, inventory orchestration, darkstore operations, network design, processes, procedures planning. He will also play a key role leading expansion plans of the organization, related technological advancements launch of new disruptive products.

KEY RESPONSIBILITIES Lead country wide operations to enable customers with 60-min delivery Must have solid business judgment, effectively communicate team goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business. Drive operational excellence across processes procedures to deliver high quality results in terms of customer satisfaction metrics minimisation of errors Design optimized 60-min delivery network in order to further reduce delivery timelines increase efficiency of the network Build zero defect scalable processes to expand the value proposition to more than 25 cities in the country Work with cross functional team to drive innovation continuous improvements in the technology algorithms used by the operations team on a day-to-day basis

PREFERRED QUALIFICATIONS Graduate from top tier college 8+ years of experience in operations Passion to build highly scalable operations designed to cater the future needs of the consumers Strong leadership and team management skills Excellent analytical and problem-solving abilities Proficient in business modeling, forecasting planning Exceptional communication and interpersonal skills