Support Executive

About us

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions increasing retention by 2x by providing best in class experience.

Key Responsibilities: Respond promptly to customer inquiries through email, phone, and chat. Offer solutions by identifying the root cause of the issue and guiding customers effectively. Take ownership of customer issues, following problems through to resolution. Troubleshoot product/service issues by working with relevant teams when needed. Identify complex customer issues that require escalation, and work closely with the escalation team to ensure timely resolution. Maintain accurate records of customer interactions and create a knowledge base of common queries and solutions. Gather and document customer feedback, providing insights to the product and operations teams to enhance product quality and customer satisfaction. Meet or exceed service-level agreements (SLAs), including response times, customer satisfaction ratings, and resolution times.

BASIC QUALIFICATIONS: Bachelor's degree and 1 to 2 years of work experience in customer service Excellent written and verbal communication skills Excellent Interpersonal skills and very customer focused Good in handling customers and empathetic towards them Desire to work in a fast-paced and challenging work environment. Passionate about delivering great customer experience is required Experienced in using operating MS-Excel with a aptitude for data

PREFERRED SKILLS Logistics or E-commerce or any sort of E-commerce enablement experience is a plus

The role will Be based out of Bangalore - 6 days working, 5 days WFO

1 - 2 years