Salon Manager

About Blown

Blown is a niche offering dedicated to hairstyling, haircuts, hair blow-dry services, hair color, hair spas, facials, mani-pedis, nail art, and more. Our team of experts is equipped to get you ready to go in a wink. Our membership packages are the sweetest treat for yourself or someone special. Check-in, blowout: everything we do stems from our belief that extraordinary hair days make all the difference. Learn more about us @ https://linktr.ee/blown.co.in

Job Overview

We are seeking a Salon Manager to provide top-notch customer service to clients of our salon.
As a Salon Manager, you will be responsible for managing our Front Desk Department and delivering amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall experience at our salon.
You should be patient, as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services.
Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their experience at our salon. You should have a pleasing personality and should be an excellent conversation starter.
We take great pride in our entire team, and here are some of the benefits they receive working with us:

• Working in a Salon that has won the award for Top 3 Retail spaces in Asia
• Premium work environment with modern luxury salon setup
• Competitive salary with monthly performance incentives
• Retail sales commission on premium products
• Opportunity to earn additional offs based on performance
• Free grooming services for employees
• 10% staff discount on salon products
• Professional training with global beauty brands
• Fast career growth opportunities within the company
• Daily exposure to premium clientele and service standards, celebrities
• Employee recognition programs and performance rewards
• Positive, young and professional team culture
• Opportunity to build a long-term career in the beauty & wellness industry
• Safe and Secure environment, especially for women to dress professionally and feel comfortable and confident doing so
• Provident fund and gratuity.
• Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance.
• And a lot more…

If you possess the required experience for this role, you can submit your application to us.

Responsibilities

• Greet customers and walk them to their seats.
• Advise assigned beauticians about customers' arrival and update them about the services that they want.
• Confirm appointments with customers via telephone, chat, and email.
• Process cash and credit card transactions and issue receipts.
• Offer drinks and converse with customers who are sitting in the waiting area of our salon.
• Answer inquiries from clients regarding the beauty services of the salon and schedule their appointments.
• Notify customers about new offers and services of the salon on a timely basis.
• Provide cross-sell services through brochures and gift vouchers whenever applicable.
• Update customer records with contact, bill details, appointments, and services provided to them.
• Keep the reception area clean.
• Order and get salon business cards and brochures printed as and when required.

Requirements

• Bachelor's degree in any discipline. Candidates having a high school diploma with the desired experience can also be considered.
• 2+ years of work experience as a Guest Relations Manager or Salon Manager, Hotel Manager, or a similar role.
• Professional certification in Guest Relations will be preferred.
• Basic computer knowledge with proficiency in Microsoft Office/Google Workplace.
• Should be a customer-oriented individual with a good knowledge of hospitality industry standards.
• Exceptional communication (oral and written) skills.
• Excellent record-keeping skills.
• Ability to handle monetary transactions.
• Good customer service and organization skills