Technical Support Analyst - Pune - Remote

Opportunity

If you have an unwavering commitment to provide outstanding support and service to customers, then we want you on our Team!  Join Blue Ridge as a Technical Support Analyst and work proactively with our customers to improve their operations. 

Responsibilities

The essential duties of the Technical Support Analyst are:

·       Take pride in your interactions with our customers and develop positive working relationships both externally and internally

·       Provide technical and user support to our clients; follow the appropriate escalation procedures

·       Write SQL queries to report and analyze our client databases and to be able to debug issues as required

·       Write batch scripts to support our software's background processes and to be able to debug issues as required

·       Assist with building new client systems utilizing our SaaS solution

·       Respond to client support issues via email and phone

·       Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions

·       Effective and timely communication with customers, co-workers and manager

·       Demonstrates strong analytical and problem-solving skills working independently and with the team

·        Initiative and willingness to go the extra mile for our customers and coworkers

 

Skills and Qualifications

Education:  Bachelor's degree in computer science, statistics, supply chain management or similar

Experience: 3+ years' SQL experience

Other skills/qualities desired include:

Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM

·       Self-starter with minimum supervision

·       Strong analytical and problem-solving skills

·       Excellent communication skills both written and verbal

·       Ability to write complex MS SQL queries

·       Proficient in MS Excel (knowledge of pivot tables and data import)

·       Knowledge of IIS

·       Knowledge of file transfer protocols and management of FTP servers

·       Strong attention to detail

·       Strong analytical skills

·       Ability to communicate well with clients and co-workers

·       Interest in learning and developing new technical skills

·       Experience with Atlassian suite of products a plus

·       Experience in Supply Chain Planning or Inventory Management a plus

This a remote position working from Pune India