Associate - ServiceNow Automation Testing and QA

Description

Job Title: Associate - ServiceNow Automation Testing and QA

Department: ISPL ITGP STA

About Business line/Function:

Within BNP Paribas, STA is responsible for providing secure and stable IT production environments, ensuring the continuity of business operations and supporting the development of innovative solutions.

STA is part of BNP Paribas Group IT and is responsible for delivering high-quality IT services, leveraging advanced technologies to drive efficiency and excellence. We support critical business functions, enabling our customers, partners, and employees to achieve their goals. Beyond the technical aspects, being a key player in the IT landscape brings real opportunities for growth and development to our teams, who contribute daily to the success of our organization.

For years, our teams have been building a strong reputation for reliability, expertise, and innovation, shaping the future of our company. STA has a roadmap to ensure continuous improvement, leveraging the latest technologies and best practices to deliver exceptional IT services, and to support the transformation of our business lines.

Therefore, STA is looking for experienced IT professionals who are passionate about technology, willing to innovate and to be part of the transformation journey.

Position Purpose:

Application testing on ServiceNow framework, preferably with experience in testing ServiceNow applications.

Responsibilities

Direct Responsibilities

• Based on the test strategy and specifications (requirements, general and detailed specifications), ensures coverage of requirements by test cases
• Work with Product Owners for functional understanding of ServiceNow ITSM and scoped applications.
• Develop and execute test plans and test cases to ensure that the release meets quality and functionality standards.
• Responsible for ensuring creation of test plans during ServiceNow upgrade exercise.
• Provides test reports.
• Identify bugs and raise risks.
• Collaborate with development teams to resolve defects and issues.
• Adapts existing test cases following changes made in the application
• Automates test cases using ServiceNow ATF
• Conducts or organizes and coordinates performance test campaigns aimed at:
  • Validate the current capacity of the system in terms of load.
  • Identify if the systems will meet the targeted loads.
  • Security testing through analysis of Healthscan Findings.
• Estimate and plan all testing activities.
• Ensure test cases are comprehensive to cover all scenarios.
• Create and maintain documentation to define processes for quality assurance.
• Perform root cause analysis of PROD defects.

Contributing Responsibilities

• Brings new propositions and ideas to improve the testing process leading to quality deliverables and stabilization of applications.
• Work constantly on identifying problems and strive to prevent or solve.

Technical & Behavioral Competencies

• Experience in creating ServiceNow ATF scripts for test automation
• Experience in test case creation, test execution and defect creation and tracking
• Familiarity with Agile frameworks and regression testing
• Ability to document and troubleshoot errors

Specific Qualifications:

• Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
• ServiceNow testing and ATF experience is preferred.Micro-certification on ATF is preferred.

Skills Referential **(**Required knowledge, skills and abilities)

Technical Skills:

• ServiceNow testing and ATF experience is preferred.
• Micro-certification on ATF is preferred.
• At least 3 years of experience In Testing.

Behavioral Skills:

• Ability to collaborate / Teamwork

• • Ability to understand, explain and support change
  • Attention to detail / rigor
  • Creativity & Innovation / Problem solving
  • Ability to synthetize / simplify
  • Communication skills - oral & written
  • Ability to collaborate / Teamwork

Education Level: Bachelor Degree or equivalent

Location: Bengaluru

About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.