Customer Relationship Executive

Company Description:

Bonvive India Limited has been established in 2016, is among the world's leading manufacturers of  spices & online medical assistance. We encourage a culture of health, safety & ethical work practice. We pride our self in commitment to our customer relationships built through many years of outstanding quality & integrity . Our philosophy is to provide value added solution and their timely and cost effective service.  

Job Description:

• To ensure customer engagement, service orientation and quality of delivery.
• Managing inbound/ Outbound voice process & customer service inquiry.
• Viewing and managing workloads.
• Identifying & assessing customers' needs to achieve satisfaction.
• Strong phone etiquette and active listening skills.
• Hands on experience in service desk ticketing system.
• Familiar with web portals & Mobile applications.
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Acknowledging and resolving customer complaints.
• Keeping users informed of progress
• Logging all relevant service request details, allocating categorization and prioritization codes
• Keeping records of customer interactions, transactions, comments and complaints.
• Conducting customer/user satisfaction call-backs/surveys.
• Support/understand customer needs and develop plans to address them.

Qualifications:

• Graduate from any stream

Additional Information:

• Candidate with experience of voice process & customer service are most preferred candidates.
• Female candidate preferable.