Travel Consultant

Key Responsibility Areas:

• Manage assigned leads and initiate customer contact as per the daily sales plan.
• Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
• Prepare customized travel packages using suitable existing packages or creating new packages when required.
• Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
• Share quotations with customers through email and WhatsApp and explain the package details clearly.
• Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.
• Handle customer requests related to package changes, fare conditions, availability, and approved discounts.
• Confirm booking requirements and collect the required customer documents and booking information.
• Generate and share payment links and guide customers through the payment process.
• Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
• Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.
• Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.

• Manage assigned leads and initiate customer contact as per the daily sales plan.
• Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
• Prepare customized travel packages using suitable existing packages or creating new packages when required.
• Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
• Share quotations with customers through email and WhatsApp and explain the package details clearly.
• Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.
• Handle customer requests related to package changes, fare conditions, availability, and approved discounts.
• Confirm booking requirements and collect the required customer documents and booking information.
• Generate and share payment links and guide customers through the payment process.
• Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
• Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.
• Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.