Service Advisor

As a Certified Service Advisor, you are the professional "manager" of the entire customer oriented serviceprocess. You set the standards for customer support. You see every contact with the customers as aprofessional challenge and feel responsible for the customer problems until they have been resolved.Customer appreciates you as a certified service advisor, because you are competent, trustworthy; treatthem with respect and like a partner. Even during conflicts, you always value the customer. Yourcolleagues in the workshop appreciate your technical skills mean you speak the same language. In doingso, you are a competent interface between the customer and the workshop and make a substantialcontribution towards the economic success of the entire field of After Sales.