Community Support Engineer

About Bruno:

Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. We're growing fast and need someone who can help shape the future of developer experience.

Background:

Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.

With a product now reaching hundreds of thousands of developers, it's critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.

We're looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.

Requirements

About you:

• 2–5 years of experience in technical support, support engineering, QA, or software engineering
• Strong troubleshooting and debugging skills
• Comfortable working with APIs, HTTP requests, authentication, and developer tooling
• Familiar with GitHub workflows including issues, pull requests, and discussions
• Able to understand logs, error messages, and technical configurations
• Strong written communication and customer-handling skills
• Self-driven and comfortable working in a fast-moving, async environment
• Experience with Jira or issue-tracking workflows
• Understanding of Git, CI/CD, or local development environments

What you'll do:

• Provide technical support to users across GitHub, Discord, Zendesk, and other support channels
• Engage with users to understand their problems deeply, use cases, and context.
• Diagnose API, networking, environment, and configuration-related problems
• Create high-quality Jira tickets with detailed research, clear problem statements, and context
• Track issues through resolution and communicate updates back to users.
• Collaborate closely with Product and Engineering for smooth hand-offs
• Close the loop with users once issues are resolved or decisions are made
• Identify recurring support patterns and help improve product reliability and user experience.

Bonus:

• Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl
• Familiarity with Electron apps, desktop tooling, or developer infrastructure
• Previous experience in SaaS or developer tooling companies

Benefits

• Work with a fast-growing global developer community

• High ownership and autonomy in a small, focused team

• Direct collaboration with Engineering and Product

• Help improve the support experience for hundreds of thousands of developers

• Be part of building the future of API tooling