Customer Service Support Advisor

Job Description

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Job Title:  Customer Service Support Advisor

Req ID:  60771

Job Function:  Business Services & Operations

Posting Start Date:  21/07/2026

Posting End Date:  21/07/2026

Division:  Finance & Business Services

Job Location:  IND-Gurugram-IQ

Advertised Salary:  Competitive

About the role

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What you'll be doing

1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

• Apply Now [](javascript:alert('Join our talent community, receive job alerts and start the apply process.') "Apply now Help")

• Start applying with LinkedIn [](javascript:alert('Use your LinkedIn profile to join our talent community, receive job alerts and start the application process.

  • Nothing is posted on your LinkedIn account.
  • We do not log in to your LinkedIn account.
  • We do not save login credentials to your LinkedIn account.
  • You will be joining our Talent Community using your social profile.
  • Please ensure that pop-up blockers are disabled in order to proceed.') "Apply with LinkedIn Help")

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