Tool Management Implementation professional

Job Description

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Job Title:  Tool Management Implementation professional

Req ID:  60453

Job Function:  Business Services & Operations

Posting Start Date:  15/07/2026

Posting End Date:  22/07/2026

Division:  BT International

Job Location:  IND-Gurugram-IQ

Advertised Salary:  Competitive

Recruiter:Anuradha Saldi

Hiring Manager:Ankur Chhabra

Career Grade:E

Internal Closing Date:22 July 2026

About the role
* A Tools Management Professional in the Service Tooling & Automation (STA) team is responsible for managing, optimizing, and automating service assurance tooling platforms that support ITIL-based operations and customer service delivery. * The role sits at the intersection of: + Service Operations + Monitoring & OSS tooling + Automation & ITOM + Customer service performance * Focus is on ensuring tools drive operational efficiency, reliability, and automation-led outcomes * Provide technical management and operational support for network/service tooling and automation platforms * Enable end-to-end service assurance through tool integration, analytics, and automation

What you will be doing (Role Accountabilities)
1. Support Event management function in Model office 2. Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools. 3. Possesses strong expertise in BMC Entuity and TSNA 4. Expertise on Network Automation tools like NetBrain 5. Provide Tools management Support capabilities: - * Support SYSTEM TOOLING AND AUTOMATION team through tools inputs to: Support scoping and costing of options to resolve business capacity issues. * Support investigation of service and component capacity issues. * Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations * Conduct diagnosis in support of Service Desk, Problem management team * Support problem investigations * Support development of permanent solution * Produce housekeeping tasks * Identify performance issues * Highlight the automation process gaps and work with CTIO to fix the same. * Model options for tuning * Participate in change on Service assurance tools and approve the same. * Conduct investigation and Identify issues and opportunities * Optimize event monitoring rules and correlation approach * Organize regular customer meetings. * Input to governance of Tooling and Event Management 6. Ensures that appropriate Model office product standards. 7. Contribute to the Event Management process and its operation and perform defined Event management tasks. 8. Leverage Agile tools such as Jira, Confluence, Kanban boards, and dashboards for visibility and reporting. 1. Contribute to unified tooling approaches for tracking, reporting, and improving operational efficiency. 2. Prepare regular progress reports, sprint metrics, burndown charts, and performance insights for leadership.

What you'll need to succeed (Skills & Experience)

BT Group's Behaviours
Customer First	Prioritize customer needs in every decision and action.
Challengers	Challenge the status quo and bring innovative ideas to life.
Committed	Own outcomes and deliver with integrity.
Clear	Communicate openly and simply, ensuring alignment.
Connected	Collaborate across teams to achieve shared goals.

About the role

The Site Reliability Engineering Professional is responsible for supporting BT to be in the best position to deliver the service performance, reliability and availability that internal and external customers expect.

What you'll be doing

1. Supports the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), helps to elevate the organisation using best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services Cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Supports teammates and engineering teams to identify and implement requirements for building a high-end developer experience enabling quick, autonomous, and secure delivery of production changes
3. Supports the maintenance of monitoring tooling used to optimise systems for uptime, performance, and reliability
4. Executes tests to investigate how the infrastructure handles failure and scaling
5. Supports the execution of approaches that scale systems sustainably through automation mechanisms and evolves systems by pushing for changes that improve reliability and velocity
6. Supports the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
7. Executes quality control/quality assurance on new clusters and software deployments
8. Supports the operation and management of distributed storage architecture
9. Monitors queue and support processing to support in the identification of early warning of support issues
10. Supports in the implementation of ways to improve working processes within the area of site reliability engineering responsibility, such as contributing to the design of continuous integration/continuous delivery systems

Essential Skills / Experience

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.  With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.  If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

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