Creative Services Lead / Manager

Key Responsibilities

Team Leadership & Workflow Management

• Manage the daily priorities and workload of the creative team.
• Assign projects based on capacity, skillset, and deadlines.
• Remove roadblocks and ensure team members have the resources needed to execute successfully.
• Conduct regular team meetings, monitor progress, and proactively communicate project status.
• Mentor and coach team members while fostering collaboration and continuous improvement.

 

Project & Production Management

• Translate marketing requests into actionable project plans with clear deliverables, timelines, and owners.
• Ensure projects move efficiently through each stage of production while meeting established deadlines.
• Monitor project schedules and proactively identify risks or delays.
• Coordinate cross-functional work between marketing, creative, and other departments.
• Ensure all work follows established Standard Operating Procedures (SOPs) and production workflows.

 

Quality Assurance & Brand Management

• Review creative deliverables before submission to ensure they meet quality expectations.
• Ensure all content, website updates, graphics, and marketing assets adhere to brand guidelines and messaging standards.
• Verify that deliverables are accurate, complete, and aligned with project objectives before final approval.
• Maintain consistency across all marketing materials and digital experiences.

 

Process Improvement

• Continuously improve creative workflows, documentation, and SOPs to increase efficiency and consistency.
• Identify opportunities to streamline communication, reduce bottlenecks, and improve project visibility.
• Track team performance metrics and recommend improvements to productivity and quality.

 

Communication & Stakeholder Support

• Serve as the primary liaison between the Director of Product Marketing and the creative team.
• Clearly communicate priorities, deadlines, and expectations.
• Provide regular status updates on projects, workload, and team capacity.
• Help prioritize competing requests while ensuring alignment with business objectives.

Requirements

Qualifications

• Bachelor's degree in Marketing, Communications, Design, Project Management, or a related field (or equivalent experience).
• 3–5+ years of experience leading creative projects, marketing production, or creative operations.
• Experience managing creative professionals, including designers, writers, and digital production staff.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Familiarity with Hubspot or similar marketing platforms
• Working knowledge of digital marketing, website content management systems, and creative production workflows.

Benefits

Success in This Role

The Creative Services Manager will be successful by:

• Delivering projects on schedule with minimal oversight.
• Maintaining consistently high creative quality and brand compliance.
• Keeping the creative team organized, productive, and accountable.
• Ensuring work follows documented SOPs and established processes.
• Providing proactive communication that gives leadership confidence in project execution.
• Building a collaborative, efficient team culture focused on continuous improvement.