Technical Support Engineer

Troubleshoot and solve customer technical issues.

• Support inquiries via Zendesk and Dialpad.
• Resolve escalated technical problems.
• Install and update CORRIDOR software.
• Refresh Customer Test Environments.
• Use SQL queries for troubleshooting.
• Collaborate with peers and management.
• Provide clear guidance to clients.
• Maintain operational processes.
• Document bugs and gather information.
• Contribute to knowledgebase.
• Adhere to SLAs and timelines.

Requirements

• Bachelor's degree preferred, but Associate's degree with 5 years experience accepted.
• Proficient in SQL for data analysis and issue resolution.
• Knowledge of Windows Server administration and troubleshooting.
• Skilled in managing Microsoft IIS for web services.
• Comfortable teaching software use to others.
• Independent and productive in office or remote settings.
• Available for on-call support after hours and weekends.