⁠Technical Engineer

We're looking for someone who enjoys both technical work and interacting with customers.

This is a hands-on role where you'll support customers over phone/WhatsApp and also visit sites for installation support and inspections. You'll also assist our team in understanding site requirements before a project is finalised.

If you're someone who wants to learn by doing and grow in the automation field, this role will give you real exposure.

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls to provide technical assistance to customers.
• Troubleshooting & Issue Resolution: Assist customers by diagnosing and resolving technical problems related to our products and services.
• Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and timely support to clients.
• Record Keeping: Log customer interactions, issues, and resolutions in our CRM system.
• Customer Guidance: Provide guidance on product setup, installation, and usage to ensure customer satisfaction.
• Escalation Handling: Escalate unresolved issues to higher technical teams and ensure timely follow-ups.
• Technical Documentation: Assist in creating or updating technical manuals, FAQs, and troubleshooting guides based on common customer queries.
• Site Visits: Visit sites for installation support and issue checking
• Site Conditions: Inspect site conditions before quotation (wiring, feasibility, etc.)
• Co ordination: Share practical inputs with the sales team, Coordinate with internal team for technical support when needed
• Commissioning: Ensure systems are working properly after installation
• Customer Feedback: Gather and report customer feedback to improve services and products.

Requirements

Skills & Qualifications:

• Should have ability to quick learn products and self-learning quality is a plus
• Prior experience in a tele calling or technical support role is a plus.
• Knowledge of technical products and troubleshooting techniques.
• Excellent problem-solving skills.
• Strong communication skills with a customer-first attitude.
• Knowledge of CRM systems and tele-calling software is a plus.
• A basic understanding of Home Automation Products or technology is a plus.

Benefits

What We Offer:

• Competitive Salary: ₹12,000 + (as per industry standards)
• Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing organization.
• Collaborative Work Environment: A collaborative and supportive work environment that encourages innovation and creativity.