Job Title:	Social Worker
Job Department:	National Outreach Program
Job Location:	Puducherry
Employment Type:	Regular
Reporting to:	State Head/Regional Head
Travel Requirement:	50% (The candidate must be open to travel)

Department Overview

The National Outreach Program (NOP) is responsible for enabling quality and equitable access to treatment and care services for children with cancer across India. Through hospital-based support units and state outreach programs, the department offers direct services, manages partnerships with healthcare institutions, and drives awareness initiatives. Social Workers under NOP serve as key enablers of this mission, providing psychosocial support and facilitating services for children and their families.

 

Role Overview

The Social Worker plays a vital role in supporting children with cancer and their families through every stage of the treatment journey. The primary responsibility is to ensure smooth psychosocial transition and resource facilitation from admission to discharge. The Social Worker also serves as the bridge between doctors and families, coordinates care activities, manages data and reports, and drives awareness and education at hospital units and local communities.

Key Responsibilities Key Responsibilities

1. Patient Services & Support Coordination

·         Facilitate admission and registration of new child patients under CanKids.

·         Support doctors and families in planning treatment and associated cost estimations.

·         Bridge communication between medical teams and families.

·         Ensure support services including medicines, TSPs, lodging, blood, and hygiene awareness are provided.

·         Regularly update treatment and support progress in the patient database.

2.       Chattai Clinic and Hospital Unit Coordination

·         Assist in operating Chattai Clinics and running daily CanKids hospital activities.

·         Liaise with hospital authorities to ensure smooth functioning of assigned CHSUs.

·         Oversee Parent Support Group (PSG) volunteers and patient-family engagement activities.

3.       Documentation & Data Management

·         Maintain complete and accurate documentation for new patients including ID verification and case files.

·         Maintain and update patient databases (PIS/MSF/Salesforce).

·         Coordinate documentation for government schemes, grants, and external support.

·         Prepare monthly and quarterly reports for donors, hospital partners, and internal reporting.

4.       Administrative & Financial Responsibilities

·         Handle unit-level responsibilities including imprest fund management for medicine purchases and ward requirements.

​

·         Administer assigned support programs including Jiv Daya or other donor-linked initiatives.

·         Track FCRA fund usage and ensure compliance.

·         Coordinate with the Program Officer and Medical Officer for operational matters.

5.       Awareness & Community Engagement

·         Conduct awareness sessions about childhood cancer in hospital and community settings.

·         Disseminate the message of "You Are Not Alone" to families and caregivers.

·         Participate in outreach activities, health camps, or advocacy programs.

 

Other Extended Duties

·         Perform additional tasks as assigned by the Reporting Manager.

Requirements

Required Qualifications and Skills:

·         Education: Masters in Social Work (MSW) from a recognized institution

·         Experience: 2–3 years in social work, preferably in hospital/healthcare settings

 

Skills & Competencies:

·         Computer literacy (MS Office, Internet)

·         Good communication (spoken & written English)

·         Knowledge/experience in pediatric oncology preferred

·         Ability to coordinate with healthcare teams and beneficiaries

·         Data management and report writing

·         Empathy, problem-solving, and cultural sensitivity

Key Competencies:

·         Compassionate and Patient-Centric Approach

·         Case Management & Documentation

·         Interpersonal & Communication Skills

·         Stakeholder Coordination (internal & external)

·         Multitasking & Time Management

·         Teamwork and Adaptability

 

Key Deliverables

·         Smooth onboarding and support for every new child admitted under CanKids services

·         Timely data entry and documentation of patient cases

·         Active facilitation of psychosocial support and service delivery

·         Regular submission of reports and updates to Program Officer

·         Maintenance of good coordination with hospital authorities and care teams

·         Participation in hospital and community-based awareness activities

 

*CanKids KidsCan is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all individuals are welcomed and respected. We encourage applications from candidates of all gender identities, sexual orientations, abilities, ethnicities, and socio-economic backgrounds to apply.