Collab (Gurgaon, IN)
Capgemini
Description
Job Description
• Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP) - worked on all 3 and have strong knowledge of different types of Codecs.
• Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products.
• PRI T1/E1, FXO FXS /CME /CUE.
• Real-Time troubleshooting on Voice Gateways & CUBE.
• Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well.
• Hands-on experience on taking Packet Captures on different devices & reading those logs as well.
• Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences.
• Auto attendant and B-ACD.
• Basics of Jabber & MRA.
• 24/7 Support (ready to work in shift's).
• Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions.
• Candidate should be able to coordinate with multiple stakeholder's during outage calls.
• Candidate should be strong in communication.
• Candidate should be aware of basic ITIL process.
• Candidate will be involved in incident management – involves in in-depth troubleshooting skills & providing RCA's.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.