FBS Mainframe System Administration- Application Subject Matter Expert II

Team Function:

The Insurance Mainframe Job Subject Matter Expert (SME) team is responsible for ensuring the stability, performance, and operational integrity of the mainframe environment supporting insurance applications. Key functions include:

Core Responsibilities

1. Incident Management

• Analyze and resolve job failures, spool issues, and performance bottlenecks.

• Provide root cause analysis (RCA) and implement preventive measures.

1. Environment Support

• Maintain mainframe environments for development, testing, and production.

• Coordinate with infrastructure teams for system health and resource optimization.

1. Performance Tuning

• Monitor CPU, spool, and memory utilization.

• Optimize job configurations to reduce resource consumption.

1. Compliance & Audit

• Ensure jobs comply with regulatory and security standards.

• Maintain documentation for audits and governance.

1. Collaboration

• Work closely with application teams, operations, and business units.

• Provide technical guidance and best practices for job design and execution.

Key Responsibilities

• Environment Support & Stability

• Manage and maintain mainframe environments for development, testing, and production.
• Monitor system health, resource utilization, and job performance.

• Batch Job Expertise

• Oversee scheduling, execution, and troubleshooting of insurance-related batch jobs.
• Analyze job failures, spool issues, and CPU spikes; implement preventive measures.

• Incident & Problem Management

• Provide root cause analysis (RCA) for outages and performance issues.
• Collaborate with operations and application teams to resolve incidents promptly.

• Performance Optimization

• Tune jobs and system parameters to improve efficiency and reduce resource consumption.
• Implement best practices for job design and output management.

• Compliance & Documentation

• Ensure adherence to regulatory, security, and audit requirements.
• Maintain detailed documentation for processes and incident resolutions.