NOC Manager
Capgemini
Description
NOC Manager
Job Description
Key Responsibilities
- Lead teams of engineers across domains (IP, Transport, Voice, Data)
- Act as primary escalation authority for critical incidents
- Oversee network performance, outages, and service restoration strategies
- Drive Root Cause Analysis (RCA) and present findings to leadership
- Ensure compliance with operational standards and reporting
- Manage managers and supervisors within NOC
- Improve operational maturity and technical accountability
- Lead strategic incident response and resolution
- Ensure stakeholder communication at executive level
- Support change management and risk mitigation processes
- Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
- Provide hands-on leadership during outages
Ref. code: 499414
Posted on: 8 Jul 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Gurgaon, IN
Brand: Capgemini Engineering
Professional Community: Manufacturing & Operations Engineering
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.