Job desc CarCutter

Join CarCutter, a leading SaaS solution for automotive image enhancement. As the Customer Support & Automation Lead, you will lead and transform our Care function, manage daily support operations, assess and improve support processes, and own the roadmap for support automation and AI adoption. You will report to the Head of Customer Experience and Operations and work closely with various teams. The position is based in Bengaluru, India.

• Lead, coach, and develop the Care team, creating a culture of ownership, quality, and continuous improvement.
• Manage daily support operations, workload distribution, ticket prioritization, escalations, coaching, and performance reviews.
• Own the roadmap for support automation and AI adoption, and improve the use of Zendesk workflows, triggers, views, macros, automations, reporting, and integrations.

• Seniority: Mid Level
• Languages: English