Resident IT Field Support Engineer – L2

Key Responsibilities

End User Support (Primary Responsibility)

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).

Basic Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
• Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

• Manage IT asset allocation and tagging.
• Maintain asset register and coordinate with central team for updates.
• Ensure devices are patched and antivirus is updated.
• Support IT audits and compliance checks when required.

Office IT Operations

• Act as onsite SPOC for Jaipur office IT issues.
• Log and track incidents in ITSM tool.
• Coordinate with L3 / Infra / Network teams for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

• Seniority: Mid Level
• Languages: English