Deputy/ Assistant Manager- Sea Cargo Export West India

Responsibility

• End to shipment handling

• Enters relevant commercial data into the company's transport management system (CW1) and ensures the accuracy of documents.

• Acts as the company's face towards our customers.

• Communicates status of shipments and further steps.

• Collects and shares relevant documents with internal/external stakeholders.

• Keeps customers proactively informed whenever an unforeseen change occurs.

• Consults and supports clients in their queries.

• Collaborates with other internal departments in order to solve client's

• Handles customer claims according to corporate procedures.

• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company's continuous improvement process (CIP).

• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.

• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.

• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.

• Timely and accurate processing of shipments.

• Handles shipments in compliance with corporate processes, SOPs and management instructions.

• Is responsible for the accuracy and quality of data submitted to the system.

• Issues, monitors and collects transport documents.

• Receives and registers invoices from suppliers.

• Collects all legally and internally required documents and maintains data in all relevant systems.

• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.

• Conducts retention phone calls to existing clients on a regular basis.

• Seniority: Mid Level
• Languages: English