CRM

Role - CRM (Customer Relations Manager)

Responsibilities

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

• Generates and dispatches service request work orders for completion by vendors.

• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

• Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.

• Contacts customer for additional information and communicating the resolution or progress of customer complaints.

• Runs, reviews, and distributes various reports as necessary.

• Provides informal assistance such as technical guidance and/or training to co-workers.

• Desired Candidate Profile

• Good communication skills

• Should have experience in Residential