Associate

Duties and Responsibilities

·       Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks

·       Review cases due to credit card fraud and investigate the case to find a solution

·       Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and     communications with external partners

·       Engaging with both internal and external stakeholders to assist with investigation to root cause of losses

·       Tracking and maintaining fraud incident reports and other related analysis

·       Work with clients to collect and document information that may be used in resolving outstanding disputes

·       Ensure that all chargeback activities are handled in accordance with regulatory requirements

·       Compile the figures from various databases to build the team monthly chargeback report

·       Validating chargeback report by utilizing internal and external software systems

·       Providing support for special projects as required

·       Ensuring adherence to quality parameters

·       Analyze and develop service improvement strategies in response to client feedback

·       Support in complaint monitoring and effective and timely complaint resolution.

Requirements

·       Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and     analyze large data sets

·       Be a good team player and collaborate well with others with respect and dignity

·       Good verbal and written communication skills

·       Ability to interact with client and team members in a professional and respectful manner

·       Proven ability to multi-task, handle stressful situations and deadline pressures

·       Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation

·       Problem-solving skills. Accuracy and attention to detail

·       Should be creative, systematic and fast learner and Strong oral and written competency