Product Operations Associate

About CheQ

At CheQ, we're turning the chaos of credit into a journey that's clear, rewarding, and even a little fun. With ₹80,000 Cr+ in lifetime payments, a growing tribe of users (30%+ using more than two products), and $16M raised from marquee investors, we're fast becoming India's favorite way to go from credit-stressed to credit-smart.

Founded by ex-Flipkart leader Aditya Soni and backed by 3one4 Capital, Venture Highway, Ram Shriram, Lloyd Mathias and more, CheQ isn't just another fintech, it's a full-stack credit experience.

About the Role

Wisor is an AI-powered financial assistant within the CheQ ecosystem that helps users understand their credit cards, rewards, spends, and financial profile through conversational AI. We are looking for a Product Operations Associate to own data quality, evaluation operations, and production monitoring processes that directly impact the accuracy and reliability of the product.

Key Responsibilities

Data Annotation & Quality Operations

• Review, annotate, and validate large-scale datasets including transaction data, merchant mappings, category classifications, and production logs.
• Improve merchant and category annotation accuracy through continuous audits and corrections.
• Create, maintain, and expand golden datasets for model training, benchmarking, and evaluation.
• Identify data quality gaps and collaborate with Product, Data Science, and Engineering teams to resolve them.

AI Evaluation & Benchmarking

• Own manual evaluation of AI responses across different components of the Wisor response pipeline.
• Benchmark model outputs and track quality metrics over time.
• Conduct regular audits of user interactions to identify hallucinations, inaccuracies, and poor user experiences.
• Review and analyze all 1-star rated user interactions and support RCA creation.

Production Monitoring & RCA Support

• Monitor production logs and user feedback to proactively identify issues.
• Support incident investigations and root cause analysis.
• Maintain evaluation frameworks, annotation guidelines, and quality dashboards.
• Work closely with Product Managers to prioritize fixes and improvements.

Requirements

• 1–3 years of experience in Product Operations, Data Operations, QA, Analytics, or related roles.
• Strong analytical mindset and attention to detail.
• Comfortable working with large datasets and spreadsheets.
• Basic understanding of AI/LLM products and evaluation concepts.
• Familiarity with SQL, and python is preferred.
• Strong communication and documentation skills.

Why should you join CheQ

You own it, we trust you

Shape your work with freedom, deliver with ownership, backed by trust.

Bold, fast & human
We push boundaries together, and deliver with agility, rigor, and heart. Always looking out for one another.

Growth by osmosis
Learn directly from a stellar leadership team with rich, diverse backgrounds.

And that's just the start:

• Pay that matches the best in the industry.
• The thrill of solving real India-first problems at scale.
• Exposure to cutting-edge tech and innovation.

What you will not get

• Monotony → Work is dynamic, expect variety every day.
• Slow climbs → Growth here is about leaps, not ladders.
• Layers of red tape → We believe in speed, not bureaucracy.