Citrix Engineer

Chi Networks, headquartered in Chicago, is an innovative Managed Service Provider with global operations supported by data centers across three time zones. We specialize in delivering a comprehensive suite of cloud services, including Infrastructure Software as a Service (SaaS) and Virtual Desktop Infrastructure (VDI) solutions. Our teams support global clients with a strong focus on operational discipline, security, and reliability.

Chi Networks is seeking an L2 Citrix Engineer to support and manage Citrix-based environments for enterprise customers. This role is ideal for a technically strong professional who has hands-on experience with Citrix administration and is comfortable working in a 24×7 managed services environment.

Key Responsibilities

• Provide L2-level support for Citrix Virtual Apps and Desktops (XenApp / XenDesktop) environments
• Monitor, troubleshoot, and resolve incidents related to Citrix performance, access, and availability
• Handle tickets escalated from L1 teams and ensure timely resolution as per SLAs
• Perform routine administration, maintenance, and health checks of Citrix infrastructure
• Assist with patching, upgrades, and configuration changes
• Coordinate with internal teams (Network, Windows, Storage) for issue resolution
• Maintain technical documentation, SOPs, and incident reports
• Participate in shift rotations supporting 24×7×365 operations

Requirements

Qualifications

• 2–5 years of hands-on experience in Citrix administration / support
• Strong knowledge of:

• Citrix Virtual Apps & Desktops
• Citrix StoreFront, Delivery Controllers, and License Servers
• Windows Server (2016/2019/2022)
• Active Directory, Group Policy, basic networking concepts

• Experience working in an ITIL / ticket-driven environment
• Ability to troubleshoot performance and user access issues
• Citrix certification (CCA / CCP) is a plus

Location & Additional Details

• Job Type: Full-time, On-site
• Location: New Delhi, India
• Shift: Rotational shifts (24×7 support environment)
• Experience Level: L2
• Compensation: As per experience and company standards